Returns & Exchanges

At Olive Era, we want you to be completely satisfied with your botanical skincare journey. If you are not happy with your purchase, we offer easy returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring all protective seals remain intact to qualify for a refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.